• Return requests must be made within 14 days from date of delivery.
• We only accept returns of products in original condition - unused, unworn, tags and hygiene liners attached, all original packaging included.
• Refunds are processed to the original payment method.
• Once the warehouse receives your return items in proper condition, expect a refund confirmation within 5-10 business days.
• We do not offer refunds on shipping, duties or taxes.
• We do not offer exchanges.
• Final sale items are not eligible for return.

Processing a Return

UAE Customers

• To process a return, please contact info@polytimiofficial.com with your order number and items you wish to return.

International Customers

• To process a return, please contact info@polytimiofficial.com with your order number and items you wish to return.

• Please note, return shipping costs must be paid by customer.